You may feel like everyone knows the phone rules when you don’t. Like you never got the handbook or missed out some innate skill or instinct. Maybe you haven’t learned phone skills yet which triggers your anxiety, or maybe your anxiety keeps you from getting enough practice. Or maybe you’ve mastered phone skills, but your anxiety flares up for other reasons. Regardless of your reasons, it doesn’t change the fact that talking on the phone often goes hand in hand with at least some degree of anxiety. The good news is that you can learn to manage or overcome phone anxiety and fear of phone calls.
Even without anxiety, phones are a challenge to our human nature. We are required to be part of a real-time interaction while getting less input about the other person’s reactions. Talking to a disembodied voice with no way to judge body language or facial expressions doesn’t come naturally. Many phone calls are underwhelming. People stutter, misspeak, interrupt, mishear and pretend they didn’t. It’s a wonder that everyone’s goal when on the phone isn’t to get off the phone as soon as possible, right?